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Conversation Transformation

Recognize and Overcome the 6 Most Destructive Communication Patterns

Szerző
Berkeley
Kiadó: McGraw-Hill
Kiadás helye: Berkeley
Kiadás éve:
Kötés típusa: Ragasztott papírkötés
Oldalszám: 246 oldal
Sorozatcím:
Kötetszám:
Nyelv: Angol  
Méret: 23 cm x 15 cm
ISBN: 978-0-07-176996-9
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Fülszöveg


Business
REPAIR COMMUNICATION BREAKDOWNS ON THE SPOT, AND DRIVE POSITIVE RESULTS IN EVERY CONVERSATION
Failed conversations can take a heavy toll on our professional and personal lives, threatening to damage relationships, erode trust, and make it impossible to resolve conflicts, reach decisions, or achieve mutual understanding.
Conversation Transformation gives you practical guidelines for managing the six most common (and aggravating) conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks. Each skill-building chapter guides you through a three-step process for replacing unconstructive habits with more effective responses:
AWARENESS
Learn to recognize an ineffective communication pattern the instant it occurs
ACTION
Use specific new strategies to turn the conversation in a better direction
PRACTICE
Engage in repeated, structured practice to turn those actions into new habits
"Practical, inspiring, and... Tovább

Fülszöveg


Business
REPAIR COMMUNICATION BREAKDOWNS ON THE SPOT, AND DRIVE POSITIVE RESULTS IN EVERY CONVERSATION
Failed conversations can take a heavy toll on our professional and personal lives, threatening to damage relationships, erode trust, and make it impossible to resolve conflicts, reach decisions, or achieve mutual understanding.
Conversation Transformation gives you practical guidelines for managing the six most common (and aggravating) conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks. Each skill-building chapter guides you through a three-step process for replacing unconstructive habits with more effective responses:
AWARENESS
Learn to recognize an ineffective communication pattern the instant it occurs
ACTION
Use specific new strategies to turn the conversation in a better direction
PRACTICE
Engage in repeated, structured practice to turn those actions into new habits
"Practical, inspiring, and powerful. You will never look at your conversations the same way again." —SUZANNE BATES, bestselling author of Speak Like a CEO
and Discover Your CEO Brand
"An invaluable resource . . . filled with simple tools and fixes to improve communication skills, exactly the skills that can make us all more effective In politics, business, and life." -SENATOR JOHN F. KERRY Vissza

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