Managers must lead! (aláírt példány)

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Managers Must Lead!
(REVISED EDITION)
RayA.Killian
Written for the ambitious supervisor who is seriously dedicated to climbing the ladder of management success, Managers Must Lead! deals with an approach to management growth that is based on the principle of achieving results through people. In eflfect, it lays out a roadmap to success by giving practical advice on such vital topics as understanding human behavior, creating positive job attitudes, motivating employees for maximum job contribution, handling complaints and grievances, counseling troubled employees, delegating responsibility successfully, communicating effectively, evaluating and improving job performance, and minimizing on-the-job frustrations. A separate chapter in... Tovább

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Managers Must Lead!
(REVISED EDITION)
RayA.Killian
Written for the ambitious supervisor who is seriously dedicated to climbing the ladder of management success, Managers Must Lead! deals with an approach to management growth that is based on the principle of achieving results through people. In eflfect, it lays out a roadmap to success by giving practical advice on such vital topics as understanding human behavior, creating positive job attitudes, motivating employees for maximum job contribution, handling complaints and grievances, counseling troubled employees, delegating responsibility successfully, communicating effectively, evaluating and improving job performance, and minimizing on-the-job frustrations. A separate chapter in this revised edition is devoted to the special problems of working with women and minorities in the achievement of departmental goals.
The present edition of Managers Must Lead! is noteworthy in at least one other respect: it confronts
(continued on back flap)
(continued from front flap)
the issue of discrimination against women in business by introducing a new common-gender pronoun. This form replaces the masculine he commonly used to refer to either sex. As the Publisher's Note states: "Language can act as a self-perpetuating mechanism for preserving prejudice." Ray Killian felt strongly enough about the problem to take a radical step toward its solution.



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Ray A. Killian is Vice President and Director of Personnel, Operations, and Public Relations for Belk Stores in Charlotte, N.C. He is the author of Management by Design, The Working Woman: A Male Manager's View, and Human Resource Management: An ROI Approach, all published by AMACOM.



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