The Art of Giving Quality Service

Fülszöveg

Take your Customer Service to the HIGHEST Level!

n:
M A R Y G 0 B E R
is recognized internationally as the pre-eminent authority on Customer Service. Her seminars, books and videos have given thousands of managers and front-line staff the skills to deliver Superior Quality Service . . . skills which have resulted in many of her clients becoming recognized award winners within their respective industries.
Ms Gober truly understands the elements of WORLD-CLASS service and has the UNIQUE ability to INSPIRE people to strive for the highest standards as service-providers. Her efforts IMPROVED our BUSINESS PERFORMANCE and took us to the next level in providing SUPERIOR quolitv service."
Dennis J. Dougherty, General Electric /nsiiraiicc
As 0 direct result of Mary's Quality Service Training, our overall CUSTOMER SATISEAQION improved by 10% over lost year and dissatisfied customers dropped by 13%. Comments from our customers included PROEFESSIONAL, EXCELLENT and GREATLY IMPROVED."... Tovább

Fülszöveg

Take your Customer Service to the HIGHEST Level!

n:
M A R Y G 0 B E R
is recognized internationally as the pre-eminent authority on Customer Service. Her seminars, books and videos have given thousands of managers and front-line staff the skills to deliver Superior Quality Service . . . skills which have resulted in many of her clients becoming recognized award winners within their respective industries.
Ms Gober truly understands the elements of WORLD-CLASS service and has the UNIQUE ability to INSPIRE people to strive for the highest standards as service-providers. Her efforts IMPROVED our BUSINESS PERFORMANCE and took us to the next level in providing SUPERIOR quolitv service."
Dennis J. Dougherty, General Electric /nsiiraiicc
As 0 direct result of Mary's Quality Service Training, our overall CUSTOMER SATISEAQION improved by 10% over lost year and dissatisfied customers dropped by 13%. Comments from our customers included PROEFESSIONAL, EXCELLENT and GREATLY IMPROVED."
R. Chcrlyn Davis, Mann^er, Corporate Accoutitiup Services XEROX Corpora lion
<< Mary Gober is on INSPIRATION. Her PASSION and truly SINCERE approach to inspiring others to DELIVER the very best levels of customer service, will enhance the BUSINESS PERFORMANCE of any organization."
Shona Cooper, Ceiteral Manager, Chameleon Training & Consultini) A member of the British Airways Groufi of Companies, London
The Australian Quality Council bos identified Ms Gober as providing a UNIQUE service and methodology for delivering Improved customer service in a TIMELY and COST-EFFEaiVE manner!"
Lindsay Hamilton, Australian Quality Council
** V/lthin the first 60 days of EMPLOYMENT, all new staff ore REQUIRED to read this book."
Dee McCreary, Ailing and Cory Paper Other titles available;
Is Your Organization Customer-Focused? Assessment Aitdit Strategies for Building a Customer-focused Organization www, mary gober. com Vissza